CRED Successful and Skilful Communication

CRED Successful and Skilful Communication
Skilful communication and negotiation skills are essential for effective regulatory professionals. Learn to recognise and use different negotiation strategies whilst maintaining trust and respect with complex groups of stakeholders. Develop and deliver impactful presentations and documents that deliver the results you need.


When:
 23 September 2025
Time: 09:15–17:00 GMT
Where: TOPRA 3rd Floor, City Reach, 5 Greenwich View Place, London, E14 9NN

Suitable for

This course is designed for those:

  • New and experienced regulatory professionals alike.

Course information

This course is split into two sections:

  1. Two pre-course on-demand webinars to put these skills into regulatory context  
    • Internal and external communication as a regulatory affairs professional webinar 
    • Internal and external negotiation as a regulatory affairs professional webinar 

        2. A face-to-face skills workshop purely to develop these skills

The webinars will give pointers and practical insights on how to optimise the way in which you communicate with and influence stakeholders and gate-keepers. They will look at how to plan and prepare for such interactions: how to deal with possible conflict; and give suggestions on how to manage follow-up to best effect.  

The workshop will enable participants to put the knowledge they learnt from the webinar into practice. They will look at how to recognise and use different negotiation strategies whilst maintaining trust and respect with complex groups of stakeholders. Develop and deliver impactful presentations and documents that deliver the results you need.



Learning objectives

Internal and External communication as a regulatory professional webinar:

  • Consideration of the key internal and external gate-keepers with whom you need to communicate
  • When and why to interact with regulators
  • How to prepare for best outcomes from an internal or external interaction
  • Understand the necessities of a fall-back strategy and of obtaining buy-in from internal partners
  • Illustrated with the principles for holding a successful advisory meeting and how to follow up
Internal and external negotiation as a regulatory professional webinar:
  • Understanding your authority – who makes the decision – how do you escalate?
  • How the product life cycle stage can influence negotiation
  • Dealing with conflict 
  • Preparation and rehearsal.  Scenario mapping (what ifs?)
  • The post-advice period and its follow up
Overall  
  • Recognise negotiation strategies and be ready to put them to use in the workplace
  • Build trust and respect whilst negotiating with complex groups of stakeholders
  • Communicate complex information and data analyses to any audience
  • Develop and deliver management level presentations that resonate with senior stakeholders

Benefits to delegates

  • Discover the best way to communicate with different stakeholders 
  • Strengthen your presentation skills
  • Understand the art of negotiation 
  • Build a network to support the rest of your career
  • Learn the common pitfalls to avoid 
  • Take a course developed by professionals for professionals with a proven track record.
CPD: This course provides 8 CPD hours upon successful completion. To learn more about why Continuing Professional Development is important, visit our Lifelong Learning page.

Programme

Download a copy of the draft course programme here.

Presenters 

 
  Profile photo of Joe Cheal
   Joe Cheal, Imaginarium Learning & Development
   
 
Face-to-face course presenter: Joe Cheal 

Joe Cheal, from Imaginarium Learning and Development, has been training, consulting and coaching since 1993, working with thousands of people from a diverse range of companies over the past 25 years. He is a highly interactive and engaging speaker who focusses on practical solutions for ‘real-world’ implementation.”

Webinar presenter: Andy Thornley

Andy was a broad-based Regulatory Affairs leader during his many years in Industry (companies included GSK and J&J) with a background for the most part in Consumer Health Regulatory Affairs, and information systems. He has been an active and enthusiastic member of multi-disciplinary process excellence, innovation and brand management teams within these companies.  This enthusiasm has been carried over while representing the AESGP (self-care) industry trade association at Industry-European Medicines Agency (EMA) -EU National Competent Authority (HMA) forums for ISO IDMP/ SPOR, e-Product Information, eCTD V 4.0, EU Telematics, EU Clinical Trials Database and Portal (CTIS), and Regulatory Optimisation (ROG).

As a regular presenter/ day-chairperson for over 16 years training on behalf of TOPRA, Andy has covered both technical (EU Pharmaceuticals) and soft skills.  In the webinar, Andy will draw on both areas, to present important considerations regarding communication and influencing, which should help you with your development as an effective Regulatory Affairs professional.  

Pricing

 Standard training course registration fees
 Event Registration Type Price (GBP)
 Standard Price 
 TOPRA Member
£620.00 + VAT*
 Standard Price
 Non-member
£720.00 + VAT* 


Include membership with your booking below to unlock members' discounts. By becoming a TOPRA member before September 30 2025, you'll receive an additional 3 months of membership for just £20 (subject to terms and conditions). Join now to access exclusive member content and enjoy discounts on courses, including this year and next year's Annual Symposium. Please be aware that membership fees are exempt from VAT.

*VAT, where applicable, is charged at the rate of 20%.
 
 Discounted training course registration fees
 Event Registration Type Price (GBP)
 Government or academic rates
 TOPRA Member
£465.00 + VAT*
 Government or academic rates 
 Non-member
£540.00 + VAT*
 Charities, patient groups, full-time education rates
 
TOPRA Member
£310.00 + VAT*
  Charities, patient groups, full-time education rates
  Non-member
 £360.00 + VAT*

Places are also available for those in low-income countries as defined by the World Bank.
*VAT, where applicable, is charged at the rate of 20%.
 

Terms and conditions

By booking a place on this course you are agreeing to the training terms and conditions.

When
23/09/2025 09:15 - 17:00
Where
TOPRA 3rd Floor City Reach 5-6 Greenwich View Place London E14 9NN UNITED KINGDOM
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