Courses (face-to-face and online)
Payment must be received in full prior to the course start date. You must pay each invoice we issue within 30 days starting on the date issued. If you book on any course within 30 days before the course is due to start, then payment is due immediately.
All cancellations must be received in writing (email is acceptable) 28 calendar days before the start of the course and will be subject to an administration fee of £150 + GB VAT. Cancellations made after this date will be charged the full course registration fee.
If you wish to transfer your course booking, you can do so free of charge if you let us know more than 28 days prior to the date of the course you are booked onto. If you let us know with 28 days or less until the course, you will be charged 30% of the original course registration fee. You are permitted to transfer your booking to another person, this will be free of charge if more than 7 days notice is given, otherwise there will be a £150 admin fee.
Registrants who do not attend on the day will be considered ‘no shows’ and will be charged the full course registration fee. Access to the course and all the materials is on an individual basis. If you share access with any other individuals they will be liable for the full registration fee.
Confirmation of your booking will be emailed to you automatically on receipt of your booking. Full joining instructions, including programme timings and special instructions will be sent no later than one week prior to the course or immediately for those booking within one week of the course date. Please note that no joining instructions or materials will be provided before receiving proof of payment for the course. TOPRA will not be held liable for any transport or accommodation costs in the unlikely event of a course being cancelled.
Please note, due to circumstances beyond TOPRA’s control, speakers, venue, content and timings may vary. TOPRA reserves the right to cancel or re-schedule the event if necessary. In the case of cancellation by TOPRA a full refund of course fees will be made. In the event of a re-schedule course fees will be transferred to the new date. Delegates who cannot make the revised date should follow the cancellation or delegate substitution procedures above, delegates will not be required to request cancellation 28 days before the course if the new date makes this impossible.
Details of registered delegates and speakers (name, job title, company name, country only) will be placed on the attendee list which will be shared with all delegates including, on occasion, representatives of sponsors and exhibitors. Delegates who do not wish to be included on this list should advise at the time of booking in writing to meetings@topra.org
Photography and video
On occasions, TOPRA takes photographs, videos and audio recordings which may be used to help promote our conferences and courses (both online and in print). By booking into a course/event you are confirming that you are aware of this and have no objections to your image or voice appearing in any material issued by TOPRA after the meeting. However, if for any reason you do not wish TOPRA to use your image or voice please let us know.
Recording and photography by delegates is not permitted at any TOPRA courses or events.
eLearning courses
A 14-day cooling off period applies to eLearning bookings. If you change your mind during this period before accessing the course, no cancellation charge will apply and you will receive a full refund. If you access the digital content in any way your right to a refund is waived.
No refund will be given if TOPRA has reason to believe that an individual has viewed any of the content they have purchased.
TOPRA regrets that registrations cannot be transferred to another eLearning or face-to-face course. eLearning bookings are not transferable.
Webinars
Payment must be received in full prior to the webinar start date. You must pay each invoice we issue within 30 days starting on the date issued. If you book on any course within 30 days before the webinar is due to start, then payment is due immediately.
All cancellations must be received in writing (email acceptable) 14 calendar days before the start of the course and will be subject to an administration fee of £50 + GB VAT. Cancellations made after this date will be charged the full course registration fee.
Registrants who do not access the live webinar will be emailed a recording of the webinar or sent the slides if no recording is possible after the webinar, and will therefore be charged the full course registration fee.
Bookings made after the live webinar will be sent a link to a recording once full payment has been received. If payment is received and access to the recording is provided a refund will not be given. You will have access to the webinar for six months from the day of purchase.
Webinars are for individual use only and should not be shared.
TOPRA regrets that registrations cannot be transferred to another course and delegates are not able to transfer their place to another delegate.
A confirmation will be emailed automatically to confirm receipt of your booking. Joining instructions will be sent two days prior to the webinar or immediately for those booking within two days of the webinar date.
Please note, due to circumstances beyond TOPRA’s control, speakers’ content and timings may vary. TOPRA reserves the right to cancel the event if necessary and issue a full refund of course fees.
TOPRA Symposium 2024
Invoice payment of all fees must be received by TOPRA within 30 days of the invoice date, or before the conference date, whichever is the earlier. For bookings made within 28 days of the conference, a credit card payment or immediate bank transfer will be required.
Early bird discount rates expire on 30 April 2024. Bookings made after this date will be charged at the normal rates. Early Bird offers are applicable only in conjunction with confirmed bookings and all amounts due must be received by TOPRA within 30 days of the invoice date. Any Early Bird Rate invoices unpaid after 30 days of the invoice date will forfeit the promotional rate, and will be subject to the full rate. TOPRA reserves the right to offer discounts at its absolute discretion. TOPRA also reserves the right, without any liability, to withdraw such discounts.
Fees will be invoiced and should be paid in full prior to the start of the conference as non-payment may affect your admission into the conference. If you are unable to meet the payment terms, please contact the Finance team at finance@topra.org
Discounts and offers
From time to time TOPRA may offer discounts on courses. Discounts are subject to availability, and only one discount code/offer can be redeemed per booking.
If you have any questions about the terms and conditions or wish to cancel your place for any of the training above you must put your request in writing to our meetings team.
Your statutory rights are not affected.
- Updated on 27 March 2024